Internet Resources

The Indigenous Governance Toolkit is a great resource for remote community Indigenous organisations from Reconciliation Australia.

The Office of the Children’s eSafety Commissioner is a one-stop-shop for online safety. The Office provides Australians a range of up-to-date information and resources, coupled with a comprehensive complaints system to assist children who experience serious cyberbullying.

This ACMA guide is for all consumers—those who are new to using apps, parents and children, and regular app users. It has information about understanding app basics, avoiding unintended purchases, getting refunds, dodging bill shock, and using apps safely for both children and adults.

Telstra have a service centre specifically for remote Indigenous community customers wanting assistance with connecting or maintaining their telephone services.

Freecall 1800 444 403

You can also contact them via their Facebook page or Twitter, which is helpful if you need to contact them outside of normal business hours.

Want to get your business or community organisation online, but don’t know where to start? Need some help with your transition to e-commerce? Or do you just want practical advice about the internet and what it means for your organisation?

The Digital Business website provides information that may assist you, with simple and practical tips on what your business or community organisation could be doing online and how you can do it.

Joint Select Committee on Cyber-Safety, June 2013

The Australian Government DBCDE Cybersafety help page.

You can download the Cybersafety Help Button and install on desktop computers, mobile devices, web browsers or on your school or library network.

Cybersmart is a national cybersafety and cybersecurity education program managed by the Australian Communications and Media Authority (ACMA), as part of the Australian Government's commitment to cybersafety. The program is specifically designed to meet the needs of its target audiences of children, young people, parents, teachers and library staff.

Cyberbullying is bullying that is done through the use of technology. For example, using the Internet, a mobile phone or a camera to hurt or embarrass someone. It can be shared widely with a lot of people quickly, which is why it is so dangerous and hurtful.

The Australian Government providing cyber security information for Australian internet users on the simple steps they can take to protect their personal and financial information online.

Information on choosing an Internet Service Provider by location. You can search using a local landline phone number and compare internet plans. There is also a news section, knowledge base and active discussion forums.

Test your internet latency, download and upload speed at this website. There is also a free app available for mobile phones.

The TIO is a fast, free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way.

The ACCC promotes competition and fair trade in the market place to benefit consumers, businesses and the community. It also regulates national infrastructure services. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws.

The ACCC have a mobile app available for iPhone and Android. Links on their homepage.

You have the right to a repair, replacement or refund if your goods are faulty, unsafe, do not work or appear as they should. You have the right to a repair, compensation or refund, if the services you received are not right. Which remedy, and who gets to pick, depends on the problem.

Web app from the Australian Competition & Consumer Commission

The Internet is without a doubt one of the best resources available to us. Unfortunately it's also extremely dangerous if you aren't aware of who and what lurks behind the scenes. Everyone should know how to be safe when surfing the web, but internet safety tips and tricks are spread out all over the web without a go-to resource. Since the majority of internet scam and virus victims are students and young people, Open Colleges is a perfect place to post the very first full guide to being safe on the internet.

On this website you'll find easy-to-follow video guides as well as the full text transcript of the video, called 'text guides'.

There are guides for four main topics.

  • Topic 1 covers some of the things you might like to do on the internet.
  • Topic 2 covers what you need to know to get started using the internet, followed by
  • Topic 3 staying safe on the internet.
  • Topic 4 covers where you might access the internet, as well as how you can choose an internet connection plan for connecting to the internet at home

A great resource (from the UK) to help adults understand what kids do on their mobiles and the internet.